Personal Data Protection Policy

Personal Data Protection

Your privacy is a matter we are taking very seriously at Contur Travel.

As the operator of our websites, we wish to inform you about the data we store, how we use it, and what it means for you when you use our personalized services.
In order to guarantee the greatest possible protection of your privacy, we always comply with data protection provisions in accordance with the the related Romanian laws and the EU regulations.

Information we store

Information you provide to us personally

You may voluntarily provide us with your personal data: name/alias, country and e-mail address, when opting for receiving our newsletter, or even more data (address, telephone number, passport number etc.) that are required in order to process a booking.

By providing us with the abovementioned data, you agree to allow your data to be used for the purpose of sending advertising and promotional offers to your address. We will store and process the data provided to us for this purpose. Your data will not be forwarded or disclosed to third-party companies except to the contractual travel agencies or administrator for processing the bookings and travel contracts.

If you no longer wish to allow your personal data to be collected, you can send an e-mail to:

Information collected when visiting our website

When you access our website, we collect data such as your IP address, date, time or pages you visited, but this information is not merged with your personal data. We may use this data just to optimize our work so we can serve you better.

How are we using the information

All personal data is stored and processed in accordance with the legal data protection regulations. We are collecting and sharing with our contractors solely the personal data that is strictly necessary for processing and completing the travel services you request. Both our employees and partners are obligated to maintain secrecy regarding such data.

We will not send you any newsletter unless you actively provide us with your consent. When you no longer like to receive our newsletter, you can unsubscribe at any time.

How long information is stored

As a general rule your information is stored as long as it is necessary for the reason it was collected. Information provided by you directly is necessary for fulfilling our contract. Information collected during visiting our website is stored no more than 13 months.

Who has access to your information?

We will not sell or rent your information to third parties. Information will be used only to fulfil travel the agreement between us.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to make reservation of hotel, transfer…).

However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

These third party product providers will share your information with us which we will use in accordance with this Privacy Policy. We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Legal basis for the processing

Art. 6(1) lit. a GDPR serves as the legal basis for processing operations for which we obtain consent for a specific processing purpose.

If the processing of personal data is necessary for the performance of a contract to which the data subject is party, as is the case, for example, when processing operations are necessary for the supply of goods or to provide any other service, the processing is based on Article 6(1) lit. b GDPR.
The same applies to such processing operations which are necessary for carrying out pre-contractual measures, for example in the case of inquiries concerning our products or services.

Is our company subject to a legal obligation by which processing of personal data is required, such as for the fulfillment of tax obligations, the processing is based on Art. 6(1) lit. c GDPR.

In rare cases, the processing of personal data may be necessary to protect the vital interests of the data subject or of another natural person - the processing would be based on Art. 6(1) lit. d GDPR.

Processing operations could be based on Article 6(1) lit. f GDPR in case of processing operations which are not covered by any of the abovementioned legal grounds, if processing is necessary for the purposes of the legitimate interests pursued by our company or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data.

Data Security

Contur Travel has undertaken the technical and organizational measures necessary to protect the personal data you provide from loss, destruction, manipulation and unauthorized access.
Contur Travel is committed to complying with the data protection provisions described above.
If you have any additional questions about data protection and privacy, please contact our Data Protection Officer.

Your rights

Data subjects have three fundamental rights under the GDPR:

  • the right to withdraw consent
  • subject access requests
  • and the right to be forgotten.

Withdrawal of consent does not cover every instance of consent being given. The data subject must withdraw from each instance separately.

Subject access requests allow data subjects to seek an understanding of what personal information is being held or processed about them

The right to be forgotten allows data subjects to request the deletion of all personal information a data processor or controller may store or be processing about them.

Both the withdrawal of consent and the right to be forgotten can be contested if there is a requirement for continued processing to fulfill contractual obligations.


In order to access your rights, you should contact Contur Travel SRL:

  • Constanta, Romania
  • Piata Ovidiu 14
  • Tel: +40 241 619777
  • Fax: +40 241 613192
  • Email:

Policy revision

We reserve the right to update this privacy policy from time-to-time and will post the most up to-date version on our website at any given time without announcement.


To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

A number of our pages use cookies to remember:

Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.

In order to improve our service, we collect statistical data on how our websites are utilized, by the help of the Google Analytics service that uses cookies.

The information on your use of this website (including your IP address) is transmitted to a Google server in the US and stored there. Google will use this information to analyze your use of the website in order to compile reports on the website activities for the website operator and in order to provide further services linked to the website use and the Internet use. Should the need arise, Google will also transmit this information to third parties, provided this is legally stipulated or as long as as third parties are processing this data on behalf of Google. IP addresses are thus only stored and processed in abbreviated form, so that data cannot be traced back to a specific individual.

Should you need more information on this matter we would be happy to answer your questions.

How to control cookies

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.
The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

You can control and/or delete cookies as you wish – for details, see
You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed.
If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

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